My husband and I took an overnight trip this weekend (August 2022). We dropped our dog Molly off yesterday (Saturday) afternoon at 2pm and picked her up today (Sunday) at 3pm. We chose the option of video in her suite. This morning I saw a …
Thank you for taking the time to reach out to us about Molly’s previous stay with us. We are so sorry that your experience did not meet your expectations. Not only do we have cameras throughout the facility for our pet parents to be able to check in on their fur babies, but they allow us to be 100% transparent to our clients and hold us accountable when things don’t go quite the way we expect them to. I am so thankful that we were able to discuss the issues that you witnessed and come to a successful resolution. Because of Molly’s situation, we immediately updated some of our policies and operating procedures. Thank you for being willing to give us a second chance, setting your mind at ease, and the opportunity to earn your trust when Molly stays with us in October! She is such a pleasure to have in our care and we can’t wait to spoil her! Thank you again for your review, be willing to work with us through this situation and your loyalty in helping us continue to strive to be the best professional pet care service provider that we can be!